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Customer Feedback

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What Our Customers Say About WigJigs
Customer Feedback 2011

 

I received my Wigjig Centaur lite 4 days ago and I have used it nonstop since. I have tried a few different jigs in the past and in my opinion, your jigs are THE best I have ever used hands down in terms of consistent, beautiful results, reliability AND durability. This is a high quality jig. It has definitely taken my jewelry designing to a whole new level. In addition, your varied and free tutorials are equally just as impressive. I have learned new and easier ways to perform techniques I've already done in the past thanks to your very detailed tutorials. Thank you very much for your generosity in providing these free lessons and for creating awesome products. Very fast shipping to Hawaii too.

Robert (Mar 2015)

 

I just love my WigJig!  My package arrived and I couldn’t wait to get started.  It makes wire wrapping so much easier and precise!  As you can see by the attached file of my first piece I made using the Electra.  Not only did I save tons of time and create a very precise piece but eliminating nicking the wire was wonderful!  End results were very satisfying.  I appreciate all your dedication to customer service and a making a quality product.  My only regret is that I didn't discover WigJigs sooner!

Sue (Jan 2015)

 

You guys are awesome!! Many thanks for the books. I was at a craft fair Saturday and was making large round ear wires with my Spiral Maker and Olympus Lite. Back Story: for several years,  I have been trying various methods to make wine charms and I didn't like anything that I tried. Well, by happy circumstances, I made a large ear wire with the ear lobe tab a wee bit too long. Inspiration hit!!! Ta da!! Wine charms!!!! I'm so happy. I love your tools and that with the new inspiration prompted my second order from you in about a week. I'm so glad that I found you several years ago. Please, keep up the good work!!!!

Karen (Nov 2014)

 

 

Thank you so much for your prompt, courteous customer service.  I appreciate the extras you sent...I have seen a number of the videos in the past, but I must admit I didn't realize the vast amount of knowledge available through your site.  I am anxiously awaiting the arrival of my product, so that I may begin to practice and hopefully, master some of the skills needed.  Again, thank you for such great customer service.

Sean (Jun 2014)

 

I just finished making the deluxe duplex bracelet and it turned out beautifully.  Unfortunately, I forgot about the clasp.  I'll check out your instructions for making one and for the deluxe triplex bracelet.  Great designs and instructions!

Bernice (May 2014)

 

My parcel arrived today and I am absolutely thrilled! Even the WigJig Centaur Lite is infinitely superior to the cheap imitation I've been using, with its thin body and plastic pegs (all of which I have managed to break working soft copper wire! ).  So thank you very very much for an awesome product!  Have a great day:-).

Gai (May 2014)

 

I think the Centaur is the coolest thing since sliced bread.  There is no one who supports their products like you do with teaching videos and designs.  With your new efforts, I must tell you that I have run across wigjig design tutorials at various sites of independent bead stores, so that is a very good thing for you.

Thanks again for making a quality product and providing such great support.

Kathy (Apr 2014)

 

I am so amazed to see that there is a website like this, with so much free informaton, since I met wigjig.com can not let a day without coming to some reading, congratulations, I'm very greateful for what I am learning thanks to you.

Joel (Mar 2014)

 

Hi!  I just want to take a minute to thank you for the complimentary book!  That's very kind of you. I have a WigJig Delphi and I'm looking forward to the fun jewelry I'm going to be able to make now with my recent purchases. I love the fact that you have made so many patterns available on your website.  Most companies try to bilk the customer out of every dime but you don't.   It's a sound business model which is the reason I patronize you. 

I was an English teacher; however, due to fibromyalgia I am now disabled.   Every dollar counts these days and I have told my jewelry making friends about you and your good quality products.

Thank you again and I'll be ordering more supplies from you soon.

Terri (Feb 2014)

 

Thank you very much for your quick and helpful response.  Love your product!

Tammy (Feb 2014)


It is a privilege to deal with companies like WigJig.  Received a defective tool (no fault of theirs) and they stood by their product with no problems whatsoever.  

As more purchases are made on line it seems like customer service can seem hard to find at times. Feel confident with WigJig as they take your concerns seriously.

Joshua (Dec 2013)

 

Thank you again for your help.  I really appreciate working with someone that has business savvy and scruples.  I  Hope you have a good week and realize a good return in your business.

Deborah (Aug 2013)

 

By the way, I very much like your new website!  I haven't made a purchase from you for several years, but the new site certainly helps make the materials you're offering more clear and concise!  An excellent job to all the parties responsible!

M.E.S. (Aug 2013)

 

Thank you for getting back to me so quickly.  Once again, I appreciate all your help on this order and your customer service is wonderful.  I look forward to doing business with you again in the near future :)  Have a Wonderful Day!

Donna (Jul 2013)

 

Please allow me to say, your website(s) is phenomenal!  It is jammed packed with information for those of us new to wire jewelry making.  I really appreciate having found your site and will be telling others about you.

Ms W. (Jun 2013)

 

I appreciate your sincere interest in helping me resolve my product problems.  It shows a company's true caring nature when you replied to my email, even though I didn't purchase the products directly through your company. . .
With much thanks,

Jacqueline (Apr 2013)

 

BTW I liked your brand of hand tools so much that I ordered more stuff from you.

Kathryn (Feb 2013)

 

Wow - you are the role model for customer service.  Fantastic!  Thank you so much,

Nicolette (Feb 2013)

 

I am quite impressed with the personal response I got from both of you recently. Marcia, your phone call was way beyond what I ever would have expected from a business.  Your response has made me want to do all the business I can with you. That you stand behind your product is excellent, but your following up with two phone calls puts you heads above other businesses out there.  Your reputation is sterling, and I just wanted to thank you. I really enjoyed our brief talk.  Everything about you was kind and warm.  I hope your business thrives and that God blesses you both in your endeavors.

Phyllis (Feb 2013)

 

Thank you for you quick response!  The heart one was the first one I came across with the pages on the new site.  I love your jigs & have recommended them to several people.  They, like me, were very pleased/impressed with the info on your site.  You do GREAT work!!   Have a wonderful year.

Cindy (Jan 2013)

 

I do want to take this opportunity to tell you I LOVE your website and have learned a lot of stuff from you.  I’m glad I found you and will be a frequent customer and plan to buy more stuff as finances allow.

Richard (Dec 2012)

 

This is the best website I’ve ever been on!  Unbelievable how much information and great products!

Clare (Dec 2012)

 

THANK YOU, THANK YOU, THANK YOU.  I didn't know I could find out all this stuff on your sight.  I got your wigjig a couple of years ago but didn't know how to create things.  My son bought me a book this Christmas but it is not like looking at your sight.  You guys are the best, thanks again.

Barbara (Dec 2012)

 

I want to say what an amazing difference in quality there is between the WigJig products and the “other” stuff out there.

 Richard (Dec 2012)

 

I have had the Wigjig Olympus and Calliope for 10 plus years now and it is as good as the day I purchased it. . . now I am getting the Centaur.  Thank you for providing such a quality product.

Michael (Dec 2012)

 

Thank you so much.  Your customer service is exemplary.  Every question or concern I have ever had has been resolved within 24 hours.  Plus, your jigs are the best.  I have tried 2 other brands and they were just awful.

 Geeta (Nov 2012)



I am new to jewellery making and i have come accross your site.  It is really an amazing site with lots of wonderful tutorials :)

Rajya (Nov 2012)
 


Customer service and WigJig products are the best!  Order with confidence because the owner will take care of you.

Chau (Oct 2012)

 

I like everything here...your site is my fave resource!!!

Karole (Oct 2012)

 

I have just registered on your website after spending weeks with surfing on the net in order to obtain information on wire jewelry.  I've found your site is professional, well-structured and most informative among sites in this subject.

Ildiko (Hungary) (Oct 2012)
 

I love the new site.  I loved the old one but this is spectacular.  I already have some great new ideas from just a quick glance.

Carole (Sept 2012)

 

Your new website is splendid!  It makes shopping even more fun ;-)

Robyn (Sept 2012)


Your new website is fantastic!  So much easier to read!  Thank you!

Marjorie (Sept 2012)


Wow! Spiffy new website!  Came right up in the "regal" purple & yellow!

Lois (Sept 2012)
 

Just want to drop you all a line to say how much I like the new web site design!!!! I love it, you can find what you want better, not as cluttered look etc.  Thank you for taking the  time to redo the site something I'm sure was not at all easy.  But you did a bang up job.

Congrats! Hope everyone else likes it as much as I!

Kat (Sept 2012)

Thank you for the quick reply.  Just in case you haven't gotten a pat on the back today, I wanted you to know how much I appreciate the quick service and great quality of products.

Donna (August 2012)

Thanks so much Gary, and by the way, I find your website very useful, I've had more questions answered here than anywhere else on the net! Keep up the great work. Can't wait to get my order and use my new tools and supplies!

Sharon (August 2012)

I'm extremely impressed with your website.  There is so much valuable information and so many good products that I don't know how I've been doing without it!  Your my go-to source from hereon.

Wendy (June 2012)

"Loved the You Tube video and the instructions are wonderful!

Dee (May 2012)

The WigJig Centaur is an incredible tool, is very easy to use and the designs are finished in the right size and look spectacular.  Also the Spiral Maker and Super Pegs are very useful complementary tools.  Finally, the nylon jaw pliers permit me to work with straight wire obtaining even more perfect results.  I'm very satisfied with your products.  Now I can expand my designs, having an important advantage over other sellers.  Thank you very much for creating these amazing tools. 

Marcelo (May 2012)

On a scale of 1 to 10, your website is somewhere between 16-19.  Keep up the good work!

Ken (May 2012)
 

The videos are awesome!  Thanks.


Rachel (April 2012)

I thought that I would send you this email as I am a beginner beader and because of WigJig, I now know how to do some wire work for my beading as well.  Thank you very much.  I am a South African.


Carol (April 2012)

I love your newsletters and your tools and supplies...I use your info to help me bend wire to add to my paintings.


Judy (April 2012)

I've been dealing successfully with you for a lot of years...  thank you for doing such a great job!!!!!


Naomi (April 2012)

I'm a brand new customer of yours, but so far, my impression is that ... You ROCK!  I’ve been considering purchasing a jig of some sort for a while now, but I got a bit confused by the different brands, the square vs. round jigs, and even the different versions of jigs of the same brand/shape. But reading through your site gave me the confidence to finally make a selection.  Then tonight, I received links to 2 different complimentary “Wire Design Basics” online books that I’m sure will be invaluable to me as I start learning how to use the WigJig. Knowing your regular prices of the 2 online books, the pleasant surprise of getting them for free has convinced me that I not only bought the right brand of jig, but that I purchased it from the best source. Thank you for excellent customer service,


Christena (April 2012)

I love your products and have used the wigjig constantly.


Roslyn (March 2012)

Thank you for the great customer service.


Melissa (March 2012)

I love your website....it is amazing.  I have enjoyed using my wigjig and making earrings and necklaces....


Donna (March 2012)

I love my Olympus Lite.


Becky (March 2012)

Thanks for the great newsletters.


Carole (February 2012)

Thank you for founding WigJig. As an engineer myself, as well as a jewelry maker, I appreciate the quality of the design and execution of your jigs. Working with them is a pleasure; I can concentrate on what I want to do instead of how to manage the tool.


Elizabeth (February 2012)

You are amazing.  So well done!  This is exactly what I needed.  I really appreciate your efforts and hope the very best for your company.  Will return often.


DD (February 2012)
 

I have disabilities that are drawing me closer to working with WigJig versus hand beading.  Your jewelry gives me hope and doesn't make me give up something I love -- which is WONDERFUL!


Bunny (February 2012)

Just a note on your web site, it's really great. I watched the video's which are detailed, easy to understand without a lot of extra words. A great site with all the items you'd ever need!!! . In checking out jigs your beat all others in my comparisons . One thing which your seems to have the advantage on is that the pegs fit firmly and others (Our competitors jigs) don't.


Bill (February 2012)

Wonderful!  I am a semi-beginner at jewelry making (did it in High School which was 45 years ago).  I really appreciate the access to instructional resources.


Betty (February 2012)

I really love your website!


Donna (February 2012)

One of the things I appreciate so much about your company is the personal customer service.  I've found you and amazing company to deal with .... Thank you so much.


Naomi (January 2012)

Dear Sir/Madam,  I am Marjan Haji Rahimi, a jobless girl in Iran.  I live in a small city in the south of Iran.  I would like to thank you so much for teaching free jewelry making.  It made me happy to find a job.


Marjan (January 2012)

I love your website.  It's so nice that you offer the designs for free.  They are gorgeous and the directions are so easy to follow.  I made a bracelet using your wire wrapped chain instructions and I love it.  It's exactly the type of jewelry I wanted to make on my own.


Liz (December 2011)

The most well-designed, expensive product will yield mediocre results if one does not know how to use the product correctly.  Your company goes way beyond other companies in supplying the needed education to use your tools.  You are very generous.  You have a very satisfied customer.

Marilyn (October 2011)

I recently purchased a WigJig and love it!

Rose (October 2011)

I'm so excited to fill the rest of my tool arsenal with WigJig tools.  Thanks so much for your help and your wonderful products!!!!

Leah (October 2011)

I love my WigJig and had a blast playing with it last night.  I made two components to make earrings with and can't wait to finish them this evening.  What a great tool!  I am equally satisfied with the rest of my order as well.  I'm so glad I saw WigJig in my latest Bead Style magazine, it made me check you out on the Internet and after watching your "how to" videos, they inspired me to order my first WigJig -- I'm hooked now!  My earrings have gone in a whole new direction.  Thanks WigJig.

Pat (October 2011)

I love your website, so easy to use!  and WHAT SERVICE!  Thanks.

Susan (September 2011)

I just want to thank you for your great customer service.

Carrie (September 2011)

I really want to thank you.  I received the items and I am really happy... I can not stop making jewelry.  I really love the chandelier earrings (my daughter "steal" the first and second pairs I made and now she wants one pair of each color!!)  You can not imagine how happy I am and enjoy my wire designing!!  My head is full with ideas...and 24 hours is not enough for a day.

Nathalie (August 2011)  [editorial note.  Nathalie is French and therefore English is not her first language.  In spite of that, we feel she more than adequately conveyed her message.]

Received the Centaur today.  I am most impressed with the quality also the intrinsic strength.  Well done, quality always tells.

Derek (August 2011)

Many thanks for your prompt reply and the helpful comments to my enquiries.

Derek (August 2011)

Your customer service is tops.

Don (August 2011)

Your company is always so efficient and fast.  I love the product and that's why I keep coming back.  I never hesitate to recommend you to others who are looking in purchasing wire and related products.  

Teresa (August 2011)

I save every newsletter I get from you and review them often as I make jewelry.  The ideas are wonderful and I appreciate the modifications you include.  I thank you very much for what you do and the outstanding service you provide.

Cindy (August 2011)

Thank you all for being yourselves.  You brighten my day.

Sally (July 2011)

Thank you for your wonderful little inventions and very informative web site.

Ginger (July 2011)

Your products make amazing pieces of jewelry possible.  You have an excellent website.  Blessings.

Diana (July 2011)

I am a jewellery designer based in Colchester, England and it is sometimes quite difficult to source the tools and equipment commonly available in the USA.  The jigs you have invented are definitely the very best I have ever used, hence my repeat order.  I am always amazed at the inspiring designs, projects and pictures displayed on your web site and on the University pages.  It is so very generous of you to provide such a lot of detailed tutorials on-line to the crafting community free of charge ..... much appreciated.

Lisa-Dawn (July 2011)

You are great to do business with and your site is super interesting.  I am a fan.

Judy (June 2011)

I love your site and your prices.  I will be back to buy more!

Anne Marie (June 2011)

WigJig has helped me make a lot of jewelry.  Thank you.

Gloria (June 2011)

I have your WigJig and love it.

Pam (June 2011)

Your website is great!  One of the most informative and user friendly I have run across.  I spent the last several hours perusing your WigJig University and links back to your store.

Frances (May 2011)

The WigJig, and the WigJig University, has revolutionised my jewellery making -- Thank you for all the work and thought which went into both.  

Philip (May 2011)

You have a great website and wonderful designs!  Thank you.

Carol (May 2011)

I love your WigJig, would be lost without it.

Nancy (April 2011)

Your web site is amazing!

Sowmya (April 2011)

I have been experimenting with the jig and love it.

Cynthia (April 2011)

I have the WigJig Olympus with Super Pegs and love it!!  I use it for all my hoop earrings.

Beth (April 2011)

Your online information is fabulous.  I'm now hooked on making wire jewelry.

Jane (April 2011)

Thank you for having such excellent supplies and for inventing the WigJig!  

Lisa (March 2011)

First of all, I want to say that it is my pleasure working with you.  I like your web-site a lot and I think your prices are fair.  This is my third order with you and I'm sure it won't be my last.

Esra (March 2011)

 

 

 



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